Service agreement terms and conditions

1.Service area

The service agreement is currently only valid in Amsterdam and Amstelveen. The Light plan is valid outside the A10 ring, the Medium plan inside the A10 ring. The High plan is valid throughout Amsterdam and Amstelveen.

2.Plans and rates

Handypartners offers three subscription plans and a one-time Service Pass gift option. All prices are per month and include 21% VAT.

The High plan is intended for businesses, homeowners associations, landlords and owners of multiple homes. It covers up to 2 addresses in Amsterdam under adjusted conditions; a second address costs € 55 extra per month. The service package provides access to special volume rates for landlords, estate agents and property managers.

After signing up, Handypartners visits free of charge for a home check and baseline assessment. After that you are entitled to one free home check per calendar year, for as long as the service package runs. Any additional visit is charged at the applicable inspection rate.

With the Light plan you receive a 5% discount on your DIY rental project. With the Medium plan you receive a 10% discount on your DIY rental project.

Handypartners also offers the Service Pass: a one-time gift option that provides service for home maintenance for 1 consecutive month only, exclusively in Amsterdam or Amstelveen. The price is determined on request based on the postcode. The Service Pass is linked to 1 specific address when purchased or activated, can be activated only once and may be used only at that address. The Service Pass must be redeemed within 3 months after purchase. After this period, it expires without any right to an extension, refund or replacement, unless Handypartners confirms otherwise in writing. It cannot be split, extended, combined with other vouchers or offers, transferred to another address or used again. Any unused portion expires at the end of the service month; the Service Pass does not automatically become a recurring service plan.

3.Term and first month

The service agreement runs for 12 months. The start date is the date we receive your payment or the date we receive the signed agreement by email.

The only condition is that any outstanding invoices from earlier or ongoing jobs are paid.

Annual payment. You can also pay for the service package a year in advance: you pay for ten months and receive twelve months of service. No refund is given if the agreement ends early; it continues until the end of the period paid for.

Right of withdrawal. If you take out the service package online, you have 14 days to change your mind. Within that period you can cancel the agreement without giving a reason by emailing info@handypartners.nl. If work has already been carried out in that period, we charge for the time spent.

4.Rate and invoicing method

For subscribers we bill exclusively the time actually worked per minute, instead of the market standard of a 2-hour minimum charge per job.

If a job takes more than 2 hours, you pay the extra time per minute.

5.Additional costs

In addition to the per-minute fee, the following costs are charged:

• Travel time (start and end)
• Parking costs
• Any material costs

Materials are supplied at supplier price without markup, unless otherwise agreed in advance.

6.Payment

For a 12-month contract, payment is made monthly either via the payment provider Mollie or via a payment request through the bank.

1. Pay the first term via the credit card module on the website.
2. Then sign the agreement and return it by email.
3. Finally, set up a monthly payment instruction via your bank.

Payment arrears

In case of payment arrears, our general terms apply and the regular rate is charged for new jobs. The arrears must be paid before we accept new jobs. Ongoing jobs are completed first; afterwards you can rejoin the service plan.

Inspection fees for one-off jobs

1. For one-off jobs without a service plan, Handypartners may charge an inspection fee in advance to assess the work on site.
2. The customer is informed of the inspection fee before the appointment is made. The standard fee is €90.00 including 21% VAT, unless otherwise agreed in writing.
3. The inspection fee must be paid before the inspection. The inspection is provided as a standalone paid service.
4. If the customer instructs Handypartners to carry out the work after the inspection, the inspection fee paid is credited against the job. Any parking costs incurred are deducted from this credit and remain payable by the customer.
5. If the job does not proceed after the inspection, the inspection fee is non-refundable and is not credited against other work.
6. The inspection may include assessing the situation, discussing the preferred approach, identifying the work and materials required and preparing a quotation or work agreement.

7.Interim cancellation

The subscription can be cancelled monthly. Note: the remaining monthly payments through the end of the agreed contract period must still be paid.

8.Notice period at end of contract

Private customers. After the first contract period of 12 months the agreement continues for an indefinite period. You can then cancel at any time with a notice period of one month.

Business customers. The notice period is 2 months before expiration of the agreement. If notice is not given in time, the agreement is extended by 12 months each time.

Cancellation must be sent in writing by email to info@handypartners.nl.

9.Value added tax (VAT)

Handypartners is VAT-registered. The subscription prices in article 2 include 21% VAT. Where a rate is expressly stated as excluding VAT, 21% VAT is added to that amount.

10.Warranty and complaints

Report complaints about work performed within 14 days of completion by email to info@handypartners.nl. We aim to resolve a complaint within a reasonable period of 30 days.

Our service warranty covers workmanship by us; not damage caused by wear, improper use or work performed by third parties.

11.Liability

Handypartners is insured for damage directly related to work performed. Liability is limited to the amount the insurance pays out.

We are not liable for indirect damage, consequential damage, lost income, damage caused by materials supplied by the client, or damage arising from work not performed by Handypartners.

12.Changes

Handypartners reserves the right to amend these terms. Changes are communicated in advance by email and apply from the next renewal date.

13.Governing law

Only Dutch law applies to this agreement and all legal relationships arising from it. Disputes are submitted to the competent court in the district of Amsterdam.